Package Protection is an insurance option at checkout that covers the following shipping related issues:
Lost Packages: If the mail carrier loses your package, we'll investigate and replace it if it cannot be located.
Any packages that stop receiving updates after an extended period are covered!
Damaged Packages: If you receive a damaged item, you are entitled to a repair or replacement with package protection!
Can I opt out of Package Protection?
Yes, you can opt out of this insurance option during the checkout process.
Can I request a refund for Package Protection?
You may request a refund on Package Protection before your order ships from our facility. Please note after your order has shipped, we are unable to refund you for this coverage.
Is there anything Package Protection does not cover?
Package Protection does not cover orders placed with an old or incorrect shipping address.
How do I begin a claim for my late, lost, or damaged package?
Reach out to our support team at email@example.com so we can begin investigating this situation promptly.