Return / Exchange Instructions
WARNING: Do not send rings back with just a stamp. Your return will NOT be trackable. We are NOT responsible for lost packages that are not trackable.
1. Pack all the returned items, along with our refund/exchange form (make sure to fill it out).
- You can download the form here.
To make things easy, you can use the padded envelope the items arrived in. Do not send items in a standard letter envelope*
*If your item is sent in a standard letter envelope you will be subject to a 20% restocking fee.
2. Go to your local post office, or another courier, to ship the package. (Make sure to get a tracking number so you can track your package)
We recommend USPS First Class Mail. It costs less than $3 to ship within the United States.
Mail the package to:
Modern Gents Trading Co.
461 Tennessee Street
Redlands, CA 92373
3. Once we receive your items, we will process your refund / exchange within 1 - 3 business days.
Which items are returnable?
- Items in new condition & original packaging
- Damaged items (contact us at email@example.com to submit a warranty claim).
I ordered the wrong size, can I exchange my item?
- Yes you can, follow our return instructions and specify that you want to exchange your item for a new one.
- Please include the new size in the notes section of the return/exchange form.
Are there any charges for returns or exchanges?
- There are no charges for returns that are received in new and unworn condition, all we ask is that you cover the shipping to send the item(s) back to us.
- If you are exchanging an item, cover the shipping to send the item to us and we'll pay for the shipping to send your replacement.
- Please note that rings sent back for returns or exchanges that are not in new condition may be subject to a 20% re-stocking fee.
How soon will I get my refund?
- Once we receive your item, your refund will be processed, and a refund will automatically be applied to your original method of payment, within 3-10 business days (depending on your bank)