Question 1

What are your stones made of?

Accepted Answer

Our rings are made from conflict free materials. We don't support inhumanely mined diamonds, which is why we use high quality conflict free simulated diamonds. Simulated diamonds are man-made stones that look just like a perfect diamond and shine like crazy.

Question 2

How are your stones cut?

Accepted Answer

Every one of our stones are hand-cut with precision to ensure you're wearing the same shine and brilliance as a traditional diamond.

Question 3

How are the carat sizes measured?

Accepted Answer

Fun fact: simulated diamonds do not hold the same carat weight as traditional diamonds! We list our stones in estimated carat weight & do our best to keep these sizes accurate.

Question 4

Where do your stones rank in the Mohs scale?

Accepted Answer

Our simulated diamonds rank at an 8.5 out of 10 on the Mohs scale. This scale is used to measure the mineral hardness and scratch resistance of the stone in question. Traditional diamonds usually rank at a 10, so we're not too far behind.

Question 5

Are your rings Nickel free?

Accepted Answer

Absolutely! We mean it when we say "conflict-free". Rest assured, our pieces don't contain any nickel or other metals that can cause common allergic reactions.

Question 6

Is your jewelry plated in rhodium?

Accepted Answer

Yes, all sterling silver jewelry is plated in rhodium to give it that classic, unmistakable shine! Rhodium plating also helps give your jewelry an extra layer of protection against scratches and does not corrode or tarnish.

Question 7

What is your yellow gold and rose gold jewelry made from?

Accepted Answer

Our gold and rose gold pieces are made from the same high quality 925 sterling silver and plated in either 18k gold or 18k rose gold respectively.

Question 8

Will your jewelry turn my finger green?

Accepted Answer

No! Our jewelry will not turn any part of your body green - We can guarantee this. If you do run into an issue with any of your pieces, please don't hesitate to reach out to our support team at hello@modgents.com.

Question 9

What is the width of your women's rings?

Accepted Answer

Our women's rings range from 2mm to 4.5mm wide. The most common width is about 2mm, but if you'd like to know about a specific style, please don't hesitate to reach out to our support team at hello@modgents.com.

Question 10

Do you offer any customizations on your rings?

Accepted Answer

We currently do not customize any of our pieces. But, if you have any style requests and/or feedback, we'd love to hear from you! Please submit either to us at hello@modgents.com.

Question 11

Can you engrave these rings?

Accepted Answer

We do not, but you can definitely take any of our metal rings to your local jewelry store for engraving. Please note: any third party alterations to your ring(s) will void our lifetime warranty.

Question 12

What kind of metals are used in men's rings?

Accepted Answer

Most of our bands are made from the highest quality tungsten carbide or titanium. But if you're looking for something even more badass, check out our pieces made from carbon fiber and Damascus steel.

Question 13

What's the difference between tungsten carbide rings and titanium?

Accepted Answer

While both are very durable materials, rings made of tungsten carbide tend to be on the heavier side & are often more scratch-resistant than its titanium counterparts.

Question 14

What is the width of your men's rings?

Accepted Answer

Most of our men's styles are 8mm wide. The only exceptions are our Hammer, Julius, and Shadow, which come in at 6mm wide, and our unisex Infinity bands at 5mm wide.

Question 15

Do you use any metals like copper or nickel known to cause reactions?

Accepted Answer

Nope! We mean it when we say "conflict-free". Rest assured, our pieces don't contain any of these metals.

Question 16

Why should I purchase a silicone ring over other types of rings?

Accepted Answer

If you are someone who works with your hands frequently or partakes in any physical activity, then a silicone ring is a great alternative. It is flexible, comfortable, and durable!

Question 17

Are your silicone rings offered in half sizes?

Accepted Answer

We only carry our silicone bands in full sizes. However, these styles are far more flexible than your average ring, so we generally recommend sizing down if you are in between sizes.

Question 18

How thick or wide are your silicone rings?

Accepted Answer

Our silicone rings range from 4.5mm to 8.5mm wide. For style-specific measurements, we recommend checking out the product's page under the "materials" tab.

Question 19

How do I keep my jewelry in the best shape possible?

Accepted Answer

We've kept it simple & listed all the best cleaning & care practices on our FAQ page at https://modgents.com/pages/faq.

Question 20

Can I wear my jewelry at all times?

Accepted Answer

To keep your jewelry in pristine condition, it is best to remove it during any activities such as exercising or sleeping and when handling any harsh products such as hand sanitizer. This will ensure your jewelry stays in tip top shape!

Question 21

What types of products can harm my jewelry?

Accepted Answer

Remove your jewelry before applying lotion, sunscreen, & hand sanitizer. We also recommend avoiding contact with bleach, chlorine, hairspray, & other products with harsh chemicals.

Question 22

Is it okay to use a jewelry cleaner to clean my jewelry?

Accepted Answer

Do not use any jewelry cleaners to care for your pieces, as these can strip the rhodium plating. We recommend using clear, mild dish soap and lukewarm water to clean your jewelry.

Question 23

What do I do if my stone becomes cloudy?

Accepted Answer

Use a soft-bristle toothbrush to get in every crevice of your ring! This should help restore that clarity you're looking for. If the shine just isn't what it used to be, please reach out to our support team at hello@modgents.com so we can further assist.

Question 24

Does your jewelry have a lifetime warranty?

Accepted Answer

Not just a warranty, a lifetime warranty! For more information or to file a claim, visit https://modgents.com/pages/guarantee.

Question 25

What items are covered under your lifetime warranty?

Accepted Answer

Every piece in our collection. For more information, feel free to visit our warranty page at https://modgents.com/pages/guarantee.

Question 26

What types of damages are covered under this warranty?

Accepted Answer

Our lifetime warranty covers any and all damages. This includes manufacturing issues, accidental damages, as well as any wear and tear your pieces may incur over time. You can even have your jewelry resized under this process as well! For more information, visit https://modgents.com/pages/guarantee.

Question 27

Is there anything that is not covered under your warranty?

Accepted Answer

Lost or stolen items are not covered under our lifetime warranty.

Question 28

Where do you ship your orders from?

Accepted Answer

We ship all orders from our headquarters in sunny Southern California!

Question 29

What countries do you ship to?

Accepted Answer

We currently ship to the United States and Canada. This includes any US Territories and US Military addresses.

Question 30

I just placed my order, how long does it take to ship out?

Accepted Answer

All orders are shipped out of our headquarters the following business day from when it is placed. Any express or rush orders placed before 12:00 PM NOON PST ship the same day! Please note: we do not ship any orders on Sundays or federal holidays.

Question 31

How do I track my order?

Accepted Answer

You will receive a shipping confirmation with a tracking number once your order has shipped. If you do not receive a shipping confirmation within 1 business day of placing your order, please reach out to us at hello@modgents.com for further assistance.

Question 32

Once my order ships, how long will it take before it's delivered?

Accepted Answer

All orders ship out of our Southern California Headquarters within 1 business day. We offer Free & Rush Shipping in both the USA and Canada. Check out our shipping page at https://modgents.com/pages/faq for more details on delivery times.

Question 33

What is considered a transit or business day?

Accepted Answer

Business or transit days are Monday through Friday & do not include weekends or holidays. The first transit day begins the day you receive your shipping notification. Please note: Transit times are estimated and not guaranteed.

Question 34

Will I be charged any duty or import charges on my order? (Canadian Customers Only)

Accepted Answer

Duties or import taxes are calculated in the "Taxes" section of the total. You will not be billed when you receive your order. Please keep in mind that both duties and taxes are non-refundable upon delivery of the order.

Question 35

My shipment is delayed, what should I do?

Accepted Answer

We are very sorry to hear this! Shipping carriers may experience delays due to holidays, weather conditions, or other unforeseen circumstances. If your order has not received any tracking updates after 5 business days, please reach out to us at hello@modgents.com so we can look further into this for you.

Question 36

I received an email that my package was delivered but I haven't received it yet. What should I do?

Accepted Answer

In the unlikely event that your package has not been received after a delivery confirmation is sent, please reach out to us at hello@modgents.com within a 72-hour window so we can start a proper investigation into its whereabouts.

Question 37

I ordered the wrong size, can I exchange my item?

Accepted Answer

Yes, you can exchange any new or unworn item up to 30 days from your original order's delivery date. This includes any style changes or store credit as well. Visit our returns page to get that process started. After the 30-day window, we can still resize and service your item under our Lifetime Warranty.

Question 38

When will I receive my new exchange order?

Accepted Answer

Once your return package has been received, please allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business day with an estimated 4-7 business day transit time. We will send a new order confirmation at the time of processing.

Question 39

How long do I have to exchange my items?

Accepted Answer

Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in order to be approved by our returns department. This window does not reset after an exchange submission.

Question 40

Are return labels provided for exchanges?

Accepted Answer

We do not provide return labels for exchanges. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to processing.

Question 41

Can I send my newly purchased item back for a refund?

Accepted Answer

Yes, you may send any new or unworn item(s) back for a refund up to 30 days from your original order's delivery date. Please note: any items listed as "FINAL SALE" are non-refundable.

Question 42

How long will it take before I receive my refund?

Accepted Answer

Once your return package has been received, please allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.

Question 43

Can I be refunded for any taxes or duty charges on my orders? (Canadian Customers Only)

Accepted Answer

The taxes collected at checkout are used to cover duty charges on imports and are non-refundable once your original order has been delivered. Please note that return shipping costs and any additional duties or customs fees are the responsibility of the customer and are not refundable.

Question 44

How long do I have to return my items for a refund?

Accepted Answer

You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does not reset in the event of an exchange submission.

Question 45

Are return labels provided for returns?

Accepted Answer

We do not provide return labels for returns. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total.

Question 46

What is the most economical way to send back my return package?

Accepted Answer

For U.S. customers: We generally recommend using USPS Ground Advantage or another tracked shipping option. For Canadian customers: We suggest using a courier that offers tracked shipping to the U.S. Please note that recent U.S. customs changes may affect return shipping costs, and rates can vary by carrier. You do not need to send us the return tracking number, but we do ask that you keep your receipt until you receive an exchange or refund confirmation email.

Question 47

Which forms of currency do you accept?

Accepted Answer

We currently only accept payments in USD. Canadian customers are still welcome to purchase from our website, but please note that our prices are in USD and the conversion rate to CAD will be done automatically by your bank after the order has been placed.

Question 48

Which types of payments are accepted?

Accepted Answer

We accept payments from all major credit and debit cards, as well as a number of different payment platforms including PayPal, Amazon Pay, Shop Pay, Apple Pay, and Google Pay.

Question 49

What is Shop Pay installments?

Accepted Answer

Shop Pay is a type of installment payment method that we offer at checkout. When purchasing from us, you now have the option to pay in full or across 4 equal, biweekly installment payments with 0% APR interest and no hidden or late fees. Checking eligibility has no impact on your credit.

Question 50

Do you accept prepaid debit gift cards?

Accepted Answer

Yes, they can be added as a debit card at checkout, but your order must be paid in full with the prepaid amount allocated to the card. We are unable to split the payment between two different cards at this time.

Question 51

My card used to place my order was canceled, what can I do?

Accepted Answer

We are only able to refund the original card used to place the order. In the event your card is canceled, we can issue store credit for the returned items prior to processing a refund. Otherwise, you will need to reach out to the card issuer to have the funds transferred from the closed account or returned to you via check.

Question 52

What is the status of my order?

Accepted Answer

After an order has been placed, you should receive an order confirmation to the email address entered at checkout. All orders are processed and shipped out within 1 business day. Any rush or express orders placed before 12pm PST Monday through Saturday ship the same day, except on federal holidays.

Question 53

Will I receive tracking information?

Accepted Answer

Yes! Once your order has shipped from our headquarters, you will receive a shipping confirmation email with a tracking number to your email address entered at checkout.

Question 54

I did not receive any information confirming my order, should I be worried?

Accepted Answer

No worries at all! We recommend first checking your spam folder to see if it was mistakenly sorted there. If you placed an order with a payment portal like PayPal, please check the email associated with that account. If you are still unable to locate your order confirmation, please contact our support team at hello@modgents.com.

Question 55

Can I adjust or cancel my order after it has been placed?

Accepted Answer

We are only able to guarantee cancellations or adjustments to orders within 2 hours of it being placed (Rush & Express orders may ship out sooner). Please reach out to our support team at hello@modgents.com or 1-800-619-7078 with your request as quickly as possible!

Question 56

Can I adjust or cancel my order after it has been shipped?

Accepted Answer

Unfortunately, we cannot make any changes to your order after it has been shipped. However, once you receive your order, you can always send it back for an exchange or a refund.

Question 57

My tracking information is not updating, should I be concerned?

Accepted Answer

Please allow mail carriers up to 48 hours to reflect updated tracking information after it has shipped. If your tracking information stops receiving updates, the mail carriers may be experiencing delays that are outside of our control. It's still on its way!

Question 58

I entered an incorrect or old address at checkout. Can I have my address updated?

Accepted Answer

If your order has not shipped yet, please reach out to our support team at hello@modgents.com ASAP to have this updated! For orders shipped through USPS: shipping addresses cannot be adjusted after it has shipped — we recommend reaching out to your local Post Office for further assistance. For orders shipped through FedEx: we can adjust the address for a small fee or have it held at a local FedEx Office for pick up at no cost prior to an "Out for Delivery" status.

Question 59

I have other questions regarding my order, who can I reach out to?

Accepted Answer

If you have any other questions or concerns, feel free to reach out to our support team at hello@modgents.com.

Question 60

Do I need an account to place an order?

Accepted Answer

It is totally optional to create an account with us! You can check out as a guest with a valid email address to receive your order confirmation and shipping details when it has shipped.

Question 61

Do I need an account to initiate an exchange or return?

Accepted Answer

Nope! All you will need to initiate any sort of return is your order number or the email address used to place the order. To begin that process, please visit our exchange and returns page.

Question 62

How do I create an account?

Accepted Answer

If you would like to create an account to keep track of your order history, you can register on our site. Once you have created your account, you will receive an activation email that you will need to click into and activate your account with.

Question 63

How do I log into my account?

Accepted Answer

To log in, you can navigate to the top right corner of our site and click on the person icon next to the cart image. Here, you will be able to update your default shipping address and sort through any previous orders placed on our site.

Question 64

I'm having problems logging into my account, what should I do?

Accepted Answer

We recommend clicking "Forgot my password?" on the login page to have an email sent to you with further instructions. If you do not receive an email, it is very likely you checked out as a guest previously and an account has not been created yet.

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