We offer a Lifetime Warranty on all of our products. If you have any issues with your item, we will either repair or replace it for a new one.
Here’s the fine print:
If you experience issues with your ring within the first 30 days of receiving it, we will replace it one time free of charge*.
If you experience issues with your ring after the first 30 days of receiving it, we will replace it*. All we ask is that you send the damaged items back, and cover the warranty processing fee:
$14.95 ($24.95 USD for Canada) per item under $100
$24.95 ($34.95 USD for Canada) per item under $200
The warranty processing fee covers our inspection/repair costs, handling, and includes the return shipping to you. If you are in Canada, this fee also covers duties.
*Please note that this warranty only covers manufacturing defects and does not cover abuse, neglect or modifications done to your ring.
For warranty claims, please send us an email at firstname.lastname@example.org with the following:
- A photo of the damaged item.
- Your name, order number and the email used to place the original order.
Once we receive your email, our support team will provide you with instructions on the process.